This Privacy Policy explains how Switchboard LLC ("Switchboard," "we," "us," or "our") collects, uses, and shares information when you visit getswitchboard.org (the "Site") or use our lead intake services (the "Services"). By using the Site or Services, you agree to the practices described here.
Who This Policy Covers
This policy applies to:
- Visitors to the Site.
- People who contact us or request information through the Site.
- Customers who purchase or use the Services.
When we provide Services to a customer, that customer may submit or route information about their own clients and prospects through our infrastructure. In those cases, the customer is the party responsible for that information (the controller), and we handle it on their behalf under a separate agreement. This policy governs information we collect for our own purposes, not information we process solely on behalf of a customer.
Information We Collect
Information you provide directly. When you fill out a form, request a consultation, create an account, or contact us, we may collect your name, email address, phone number, business or brokerage details, and anything else you choose to share.
Billing information. If you become a paying customer, payment is handled by our payment processor. We do not store full payment card numbers ourselves.
Information collected automatically. When you use the Site, we may collect device and usage information such as IP address, browser type, pages viewed, referring pages, and timestamps. We collect this through cookies and similar technologies.
Information from third parties. We may receive information about you from referral partners, coaching organizations, or analytics and advertising providers, consistent with their own privacy practices.
How We Use Information
We use information to:
- Provide, operate, and improve the Site and Services.
- Respond to inquiries and provide customer support.
- Process transactions and manage accounts.
- Send service-related and, where permitted, marketing communications.
- Monitor usage, prevent fraud and abuse, and maintain security.
- Comply with legal obligations.
How We Share Information
We do not sell your personal information. We share information only as follows:
- Service providers and infrastructure partners. We use third-party providers to host the Site, deliver the Services, process payments, send communications, and provide analytics. These providers may access information only to perform services for us and are obligated to protect it.
- Legal and safety. We may disclose information to comply with law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of Switchboard, our users, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
- With your direction. We share information when you ask us to or otherwise consent.
Communications and Consent
If you provide a phone number, you consent to receive service-related communications. Where we send marketing messages, including SMS or email, we do so consistent with applicable law and you may opt out at any time using the unsubscribe link or by replying STOP to text messages. Message and data rates may apply. Opting out of marketing does not stop service-related or transactional messages.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to receive a copy of it, and to opt out of certain sharing. To exercise these rights, contact us at [email protected]. We will verify your request and respond as required by applicable law. We will not discriminate against you for exercising these rights.
Cookies and Tracking
We use cookies and similar technologies to operate the Site, remember preferences, measure performance, and understand how the Site is used. You can control cookies through your browser settings. Some features may not function properly if you disable them. Where required, we will request your consent before placing non-essential cookies.
Data Retention
We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
Children's Privacy
The Site and Services are intended for business professionals and are not directed to anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites or services we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the Effective Date above and, where appropriate, provide additional notice. Your continued use of the Site or Services after changes take effect means you accept the updated policy.
Contact Us
Questions about this policy or your information can be directed to: